How It Works

Terms Of Service
Last updated: 02/11/2025Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website https://www.tooldesk.co/ (the “Service”) operated by ToolDesk(“us”, “we”, or “our”).This Terms of Service ("Agreement") is a legally binding agreement between Tooldesk Inc. ("Company," "we," "us," or "our") and you ("User," "you," or "your") governing the use of our Software as a Service ("SaaS") application, ToolDesk, and any related services provided by us. By accessing or using our ToolDesk application, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms and conditions, you may not use our ToolDesk application.1. Account Registration
1.1. In order to access and use ToolDesk, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.1.2. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.2. License
2.1. Subject to the terms and conditions of this Agreement, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use ToolDesk solely for your internal business purposes.2.2. You may not sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make ToolDesk available to any third party.3. Intellectual Property
3.1. ToolDesk and all intellectual property rights therein are and shall remain the exclusive property of Tooldesk Inc. Nothing in this Agreement shall convey to you any right, title, or interest in or to ToolDesk except for the limited license expressly granted herein.4. Data Privacy and Communication
4.1. We will handle any personal data provided by you in accordance with our Privacy Policy, which is incorporated by reference into this Agreement.4.2. Our email campaigns may use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.4.3. If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.4.4. We use Twilio as our SMS service provider. By using our SMS services, you agree to comply with all applicable US laws and regulations regarding text messaging, including but not limited to the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.4.5. If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. You may receive a confirmation message after opting out. Standard message and data rates may apply. Opting out of SMS does not affect your ability to receive email or other forms of communication unless explicitly requested.4.6. Missed Call SMS Notifications and Lead QualificationIf you call our business and we are unable to answer, we may send you an automated text message notifying you of the missed call and offering further assistance.
If you wish to continue the conversation via text, you may reply YES to opt-in. Once opted in, we may ask a series of questions to help qualify your inquiry.
You can opt out of receiving text messages at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message from us.
Standard message and data rates may apply.
4.7. SMS Data Retention and ProcessingWhen you reply YES to an SMS from us, we may collect and store your responses to qualify your inquiry and provide relevant assistance.
This data is processed and retained for 24 months, unless a longer retention period is required by law or necessary for legitimate business purposes.
We do not share or sell this data to third parties.
4.8. SMS ComplianceBy using our SMS services, you acknowledge that you are providing express written consent to receive text messages from us.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CTIA Messaging Principles and Best Practices.
We reserve the right to modify or terminate SMS services at any time.5. Fees and Payment
5.1. The use of ToolDesk may be subject to payment of applicable fees. You agree to pay all fees specified in accordance with the payment terms provided to you at the time of purchase.5.2. We offer a 30-day refund policy to ensure your satisfaction with our service. If you are not satisfied with your subscription within the first 30 days, you may request a full refund. To be eligible for a refund, you must meet the following criteria:Refund Request Timeline: The refund request must be submitted within 30 calendar days from the date of your initial subscription purchase.
Account Eligibility: Refunds are only available to first-time subscribers. Renewals and subsequent purchases are not eligible for a refund.
Request Process: To request a refund, contact our support team at [email protected] with your account details and reason for the refund.
Please note:Refunds will be processed to the original payment method used at the time of purchase.
Refund requests made after the 30-day window will not be considered.
Abuse of the refund policy, as determined by our team, may result in account suspension.
6. Disclaimer of Warranties
6.1. ToolDesk is provided on an "as-is" and "as available" basis. We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise, with respect to ToolDesk.7. Limitation of Liability
7.1. In no event shall Tooldesk Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with this Agreement.8. Indemnification
8.1. You agree to indemnify, defend, and hold harmless Tooldesk Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with your use of ToolDesk.9. Governing Law
9.1. This Agreement shall be governed by and construed in accordance with the laws of California, without regard to its conflict of law principles.10. Amendments
10.1. We reserve the right, at our sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.11. Miscellaneous
11.1. This Agreement constitutes the entire agreement between you and Tooldesk Inc. regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, and representations, whether oral or written.tooldesk logo
Email us: [email protected]
Privacy Policy
Terms & Conditions
Copyright © ToolDesk 2025

Privacy Policy
Last updated: 02/11/2025ToolDesk (“us”, “we”, or “our”) operates ToolDesk (the “Service”).This Privacy Policy ("Policy") describes how Tooldesk Inc. ("Company," "we," "us," or "our") collects, uses, and discloses personal information when you use our Software as a Service ("SaaS") application, ToolDesk, and any related services provided by us.1. Information We Collect
1.1. Information You Provide: When you register for an account or communicate with us, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide.1.2. Automatically Collected Information: We may automatically collect certain information about your use of ToolDesk, such as your IP address, device information, browser type, and usage data through cookies and similar technologies.1.3. Data from Jobber: In order to provide the functionality of ToolDesk, we will ingest data from Jobber, a leading CRM solution. This data may include information about Clients, Invoices, Quotes, Jobs, and more.1.4. Customer Data: As a provider of email marketing and text message communication services, we may collect and process customer data on behalf of our clients. This may include email addresses, phone numbers, and other contact information of our clients' customers.2. How We Use Your Information
2.1. We may use the information we collect for the following purposes:To provide, operate, and maintain ToolDesk;
To communicate with you about your account and provide customer support;
To personalize and improve ToolDesk and our services;
To analyze usage trends and enhance the security of ToolDesk;
To comply with legal obligations and enforce our agreements;
To send email marketing and text message communications on behalf of our clients.
3. Sharing of Your Information
3.1. We may share your personal information in the following circumstances:With service providers who assist us in providing ToolDesk and related services;
With affiliates and subsidiaries for the purposes described in this Policy;
In response to legal requests or to protect our rights or property;
With our clients, in the context of providing our email marketing and text message communication services.
4. Data Retention
4.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.5. Your Rights
5.1. You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities.5.2. For users receiving email marketing or text message communications through our services, you can opt-out by following the instructions provided in those communications.5.3. SMS Opt-in and Opt-out RightsBy replying YES to our missed call text message, you provide explicit consent to receive further text messages related to your inquiry.
If you no longer wish to receive text messages from us, you may opt out at any time by replying STOP.
Opting out of SMS communications does not affect other forms of communication such as email, unless explicitly requested.6. Security
6.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.7. Third-Party Services
7.1. ToolDesk may contain links to third-party websites or services that are not owned or controlled by Tooldesk Inc. We are not responsible for the privacy practices of such third parties.8. Children's Privacy
8.1. ToolDesk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.9. Changes to This Policy
9.1. We reserve the right to update or modify this Policy at any time. We will notify you of any material changes by posting the new Policy on this page.10. Contact Us
10.1. If you have any questions or concerns about this Policy, please contact us at [email protected]11. Cookies and Similar Technologies
11.1. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.11.2. Our email campaigns may use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.12. SMS and Email Communications
12.1. We use third-party service providers, including Twilio, for our SMS services. When using our SMS services, standard message and data rates may apply.12.2. For both SMS and email communications, we comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.12.3. You can opt-out of receiving SMS messages by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. To opt-out of email communications, click the "Unsubscribe" link at the bottom of any marketing email we send.12.4. Missed Call SMS Notifications and Lead QualificationIf you call our business and we are unable to answer, we may send an automated text message to notify you of the missed call and offer further assistance.
If you wish to continue the conversation via text, you may reply YES to opt-in. Once opted in, we may ask a series of questions to help qualify your inquiry.
You can opt out at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message you receive from us.
Standard message and data rates may apply.13. Customer Data Notice
13.1. We process and store customer data on behalf of our clients who use ToolDesk for their email marketing and text message communications. This data is processed in accordance with our agreements with our clients and this Privacy Policy.13.2. If you are a customer of one of our clients and have questions about how your data is being used, please contact the client directly. We act as a data processor for our clients, who are the data controllers of their customers' information.13.3. We do not use the customer data we process on behalf of our clients for our own purposes or sell this data to third parties.